Last updated: [13 September, 2024]
1. Introduction
Welcome to SPEAR. We are committed to protecting your personal information and ensuring your privacy. This Privacy Policy explains how we collect, use, store, and protect your personal data in accordance with the Protection of Personal Information Act (POPIA) and other applicable laws.
2. Information We Collect
We may collect and process the following types of personal information:
- Identity Information: Name, surname, date of birth, and gender.
- Contact Information: Email address, phone number, postal address.
- Financial Information: Bank account details, payment card information (if applicable).
- Transactional Information: Details of the products or services you have purchased or enquired about, including Access Control systems, Garage Doors, Garage Door Motors, Gates, Gate Motors, Batteries, Intercoms, Security Cameras, and Smart Home Automation solutions.
- Technical Information: IP address, browser type, and operating system.
- Usage Information: Details about how you use our website and services, including interactions with Access Control, Garage Doors, Garage Door Motors, Gates, Gate Motors, Batteries, Intercoms, Security Cameras and Smart home Automation.
3. How We Use Your Information
We use your personal information for the following purposes:
- To Provide Services: To process transactions and deliver products or services related to Access Control, Garage Doors, Garage Door Motors, Gates, Gate Motors, Batteries, Intercoms, Security Cameras and Smart home Automation. This includes installation, maintenance, and customer support.
- To Improve Our Services: To analyse usage and improve our website and services, ensuring we offer the best solutions for Access Control, Garage Doors, Garage Door Motors, Gates, Gate Motors, Batteries, Intercoms, Security Cameras and Smart home Automation products.
- To Communicate: To send you updates, promotional materials, and respond to your inquiries regarding our products and services.
- To Comply with Legal Obligations: To comply with legal requirements and regulations related to data protection and security.
4. Sharing Your Information
We may share your personal information with:
- Service Providers: Third-party vendors who assist us in providing services, such as payment processors, installation technicians, or IT service providers.
- Legal Authorities: When required by law, or to protect our rights, safety, or the rights of others.
- Business Transfers: In the event of a merger, acquisition, or other business reorganisation involving Access Control, Garage Doors, Garage Door Motors, Gates, Gate Motors, Batteries, Intercoms, Security Cameras and Smart home Automation services.
5. Data Security
We implement appropriate technical and organisational measures to safeguard your personal information, including the use of secure systems for Access Control, Garage Doors, Garage Door Motors, Gates, Gate Motors, Batteries, Intercoms, Security Cameras and Smart home Automation. However, no data transmission over the internet or electronic storage system is 100% secure.
6. Your Rights
Under POPIA, you have the following rights:
- Access: You may request access to the personal information we hold about you.
- Correction: You may request correction of any inaccurate or incomplete personal information.
- Deletion: You may request the deletion of your personal information, subject to legal or contractual obligations.
- Objection: You may object to the processing of your personal information under certain circumstances.
7. Cookies and Tracking Technologies
Our website may use cookies and other tracking technologies to enhance your browsing experience, including tracking interactions with products such as Access Control, Garage Doors, Garage Door Motors, Gates, Gate Motors, Batteries, Intercoms, Security Cameras and Smart home Automation. You can manage your cookie preferences through your browser settings.
8. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Any changes will be posted on our website, and we encourage you to review this policy periodically.
9. Contact Us
If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at:
SPEAR
Kevin Pearson
kevin@spearsecure.co.za
066 254 9142